Clock Sync

This guide addresses a warning message that occurs when unlocking a wallet on IDEX.

You may see this message when unlocking your wallet on IDEX: Invalid value provided for request parameter "nonce": Nonces must be no more than 60000ms older or 5000ms newer than the IDEX system clock

The message is triggered by a discrepancy between your computer's system clock and IDEX's.

To remedy this, you need to synchronize your computer's clock with an Internet Time Server. Here's a step-by-step guide on how to do it in Windows 10:

  • Open the start menu and click Settings

  • Type the word "Synchronise" in the search bar at the top. Select Synchronise the date and time from a time server from the drop down list.

  • Click on Sync now.

Your computer clock should be in sync now.

Restart your browser and connect your wallet to IDEX, happy trading!


If you need more in depth instructions on how to sync your system clock try the steps on this website or contact our customer support team using the Live-help button at the bottom right of our website.

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