Clock Sync

This guide addresses a warning message that occurs when unlocking a wallet on IDEX.

You may see this message when unlocking your wallet on IDEX: Invalid value provided for request parameter "nonce": Nonces must be no more than 60000ms older or 5000ms newer than the IDEX system clock

The message is triggered by a discrepancy between your computer's system clock and IDEX's.

To remedy this, you need to synchronize your computer's clock with an Internet Time Server. Here's a step-by-step guide on how to do it in Windows 10:

• Open the start menu and click Settings

• Type the word "Synchronise" in the search bar at the top. Select Synchronise the date and time from a time server from the drop down list.

• Click on Sync now.

Your computer clock should be in sync now.

Restart your browser and connect your wallet to IDEX, happy trading!

______________________________________________________________________________

If you need more in depth instructions on how to sync your system clock try the steps on this website or contact our customer support team using the Live-help button at the bottom right of our website.